Testimonial Donut Pty Ltd ("we," "us," or "our"), a company based in Sydney, Australia, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our cloud-based service for collecting, managing, and showcasing testimonials and reviews (the "Service"). By using the Service, you consent to the practices described in this policy.

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1. Information We Collect

1.1 Personal Information

We collect personal information you provide, including:

• Account Information: Name, email address, and billing details (e.g., credit card information) when you sign up for a free trial or subscription.
• User Content: Testimonials, reviews, or videos you or your clients submit, which may include names, images, or other identifiable information.
• Contact Information: Details provided when you contact us for support or inquiries.

1.2 Non-Personal Information

We collect non-identifiable data, such as:

• Usage Data: Information about how you interact with the Service (e.g., pages visited, features used).
• Device Data: IP address, browser type, and device information for analytics and security.

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2. How We Use Your Information

We use your information to:

• Provide and improve the Service (e.g., process testimonials, manage accounts).
• Process payments for subscriptions in AUD or USD.
• Send transactional emails (e.g., trial confirmations, billing receipts).
• Respond to support requests or inquiries.
• Analyze usage to enhance functionality and user experience.
• Comply with legal obligations, such as under the Privacy Act 1988 (Australia).

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3. How We Share Your Information

3.1 Third-Party Service Providers

We may share personal information with trusted third parties who assist us in operating the Service, such as:

• Payment processors (e.g., for credit card transactions).
• Hosting and cloud storage providers.
• Analytics providers to track Service performance.
  These providers are bound by confidentiality agreements and may not use your data for other purposes.

3.2 Legal Requirements

We may disclose information if required by law, such as in response to a court order or to comply with Australian Consumer Law or other regulations.

3.3 Business Transfers

If Testimonial Donut is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction, with notice provided where required.

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4. Data Security

We implement reasonable security measures (e.g., encryption, access controls) to protect your information. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

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5. Data Retention

We retain personal information only as long as necessary to provide the Service or comply with legal obligations. You may request deletion of your data by contacting us, subject to any legal retention requirements.

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6. Your Rights

Under Australian Privacy Principles, and where applicable under GDPR or other laws, you may:

• Access or correct your personal information.
• Request deletion of your data.
• Object to or restrict certain data processing.
• Withdraw consent (though this may limit Service access).
  To exercise these rights, contact us at support@testimonialdonut.com.

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7. International Data Transfers

If you use the Service outside Australia, your information may be transferred to servers in other countries (e.g., for cloud storage). We ensure such transfers comply with applicable privacy laws, including GDPR where relevant.

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8. Third-Party Integrations

The Service may integrate with platforms like Google, Capterra, or Trustpilot. Data shared with these platforms is governed by their respective privacy policies. You are responsible for ensuring compliance when collecting testimonials via these integrations.

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9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage. You can manage cookie preferences through your browser settings, though disabling cookies may affect Service functionality.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Continued use after such notice constitutes acceptance of the updated policy.

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11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Testimonial Donut Pty Ltd
Sydney, NSW, Australia
Email: support@testimonialdonut.com

By using Testimonial Donut, you acknowledge that you have read and understood this Privacy Policy.

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